returns Policy Update 06 27 2022

Refund and Returning a Product

If you wish to return a product that you purchased from Club Del Internet. LLC online, please follow the instructions below. Instructions are also outlined on the packing slip with your shipped products. Note: we do not accept returns or exchanges on prescription medication products. Please see our Return Policy for further details.

Return to Store

Returns are accepted in-store with the packing slip or shipping confirmation as proof of purchase. The credit card used to purchase the merchandise is required in order for the return to be credited to the same card.

The following types of purchases may only be returned in stores:

  • Same-day delivery purchases
  • Purchases made with our “Buy & Pickup” online feature

You will receive a merchandise return card for the amount of the purchase price (minus any delivery fee, handling, gift wrap or other charges) for the following types of transactions:

  • A return for which you do not have the same credit card that you used to make your purchase
  • Purchases made with a payment method other than a credit card (such as PayPal)
  • Same-day delivery purchases

Please note: Special order purchases may not be returned in store. Please follow our return by mail instructions for special orders.

Return by Mail

  • Call our Customer Care Team at 862-234-9696 to receive a return authorization number and shipping label. Our team is available to assist daily from 8am-9pm EST. or email us at clubdelinternet@gmail.com.
  • Pack the item safely and securely for shipping. Select the reason for return on your packing slip and include the packing slip and return authorization number with your item (retain a copy for your records).
  • Affix the shipping label provided and send the package via FedEx or other shipping carriers available . Visit fedex.com/locate to find the nearest FedEx pickup location
  • Refunds are issued in the same form of payment originally used for the purchase within 30 days of our receiving the returned order.
  • Retain a copy of the packing slip and tracking number for your return shipment.
  • You will receive an email notification when your return is processed. Please allow 3-7 days for credit processing depending on your bank

Please note: Exchanges are not available by mail. If a customer mails a return without a shipping label issued by Club Del Internet. LLC, all shipping charges must be paid by the customer. COD deliveries will be returned to the customer.

 Return Policy

At Club Del Internet, LLC, your satisfaction is very important to us. We know Club Del Internet, LLC parents are busy, so we've made our return policies easy and convenient.

NOTE: Treats points that were redeemed toward the purchase of an item(s) will be forfeited when product is returned. In addition, a return of a product will deduct the points earned from the original transaction.

Returning Online Purchases

If you're not satisfied with your Club Del Internet, LLC.com purchase, you can return the product for the purchase price (minus the shipping, handling, gift wrap and other charges). Product must be in its original packaging. NOTE: We do not accept returns or exchanges on prescription medication products.

In Store

To return an item in store that was purchased at Club Del Internet, LLC.com, on the Club Del Internet, LLC app, or the Club Del Internet, LLC app, simply bring the product in its original packaging plus the packing slip or the shipping confirmation email as proof of purchase to any Club Del Internet, LLC store. If paid for by credit card, the card used to purchase the merchandise is required so that your return can be credited to the same card (minus the cost of shipping and gift wrapping). If you do not have the same credit card that you used to make your Club Del Internet, LLC.com purchase, if you used a payment method other than a credit card for your order (such as PayPal), if you made a same-day delivery purchase, or if your purchase was made via the Club Del Internet, LLC app, you'll receive a merchandise return card for the appropriate amount. Merchandise return cards can be used for future in-store purchases and cannot be redeemed for cash. Returns for same-day delivery purchases, purchases made with our “Buy & Pickup” online feature and purchases made on the Club Del Internet, LLC App may only be made in stores. Broken items and special orders cannot be returned in our stores.

By Mail

Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records). Affix the RETURN shipping label provided and send the package via a traceable and insurable method. Please note: exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.

Returning Products Purchased at a Club Del Internet, LLC Store

If you're not satisfied with a product purchased in the store, simply bring the product in its original packaging and in new or salable condition to any Club Del Internet, LLC store to be returned.

Returns or Exchanges with a Receipt:

  • Receipts are valid for 60 days from date of purchase.
  • If a purchase is paid with cash, a refund will be issued in cash.
  • If a purchase is paid by check, a refund will be issued with a merchandise return card or cash following a 10-day waiting period from the date of sale for the appropriate amount.
  • Credit card purchases will be credited to the original card used or a merchandise return card will be issued for future use in-store. Debit card purchases will be refunded as cash. If the original card is not available, or a payment method other than a credit card was used for your order (such as PayPal), a merchandise return card will be issued.
  • If a purchase is paid with a gift card, a refund will be issued with a merchandise return card.
  • If exchanging a product, any positive balance will be refunded in the original form of tender.
  • Merchandise return cards cannot be redeemed for cash.

Returns or Exchanges Without a Receipt or with a Receipt Older Than 60 Days:

  • Bring the product and a valid ID to any store and a merchandise return card for the most recent sale amount will be issued. If making an exchange, any positive balance will be refunded in the original form of tender.

Return Exceptions

You must have a valid receipt to return or exchange any of the following products that are valued at $10 or more:

  • Electronic merchandise, such as, collars, fencing and training items
  • Grooming tools
  • Filters or pumps
  • Non-prescription Club Del Internet, LLC medication or vitamins

Returning Products Purchased Online with a Payment Method Other Than a Credit Card

To return an item in store that was purchased at Club Del Internet, LLC.com using PayPal, or any payment method other than a credit card, simply bring the product in its original packaging plus the original receipt or invoice to any Club Del Internet, LLC store. You'll receive a merchandise return card for the appropriate amount. Merchandise return cards can be used for future in-store purchases and cannot be redeemed for cash.

Damaged or Defective Items

If you made a purchase on Clubdelinternet.com or the clubdelinternet.net and received a damaged or defective product, contact a Customer Care Representative within 30 days of delivery at 862-234-9696. Please be prepared to supply the order number and product number from your original confirmation e-mail, as well as your e-mail address and phone number.

If you made a purchase on the Club Del Internet. LLC app and received a damaged or defective product, contact Club Del Internet. LLC support via the "Help" section in the app and follow the prompts to resolve the issue or contact Club Del Internet. LLC Customer Support at (862-234-9696).